Return & Exchange Policy

Return & Exchange Policy – Z.Outfits

At Z.Outfits, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer returns and exchanges subject to the terms outlined below.

1. Return & Exchange Timeframe

  • Customers may request a return or exchange within 15 days of receiving the order.

  • Requests must be submitted via email to z.outfitsofficial@gmail.com.

  • Requests made after 15 days of delivery will not be accepted.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, products must meet the following conditions:

  1. Unused and unworn

  2. Packed in original packaging with all tags attached

  3. Undamaged and unaltered in any way

  4. Include a copy of the original receipt or invoice

Note: Accessories, fragrances, discounted items, and customized articles are not eligible for return or exchange.

3. Unboxing Video Requirement

  • For returns or exchanges, customers are required to provide an unboxing video showing the condition of the products upon receipt.

  • This ensures that items are returned in their original condition and helps us process requests quickly.

4. Return Shipping Costs

  • Customers are responsible for the return shipping cost, unless the return is due to a defect or incorrect product delivered.

  • For defective or incorrect items, Z.Outfits will arrange free return shipping.

5. Refunds

Refunds are processed after we receive and inspect the returned product.

COD Orders:

  • Refunds are issued in the form of a store credit coupon equivalent to the order value.

  • This coupon can be redeemed online for future purchases.

Credit/Debit Card Orders:

  • Refunds will be processed to the original payment method used at the time of purchase.

  • Only the cost of items and applicable taxes are refundable. Shipping and handling fees are non-refundable.

6. Exchanges

  • Exchanges are allowed within 15 days of delivery.

  • Conditions for exchanges are the same as for returns (unused, original packaging, unaltered, tags attached, unboxing video required).

  • Customers should contact z.outfitsofficial@gmail.com  to arrange the exchange.

  • Our team will coordinate free pickup of the product from your doorstep for exchange purposes.

Note: Accessories, fragrances, discounted items, and customized articles are not eligible for exchange.

7. Order Cancellations

  • Orders can be canceled before the shipping process.

  • Once the order is shipped, it cannot be canceled. You may, however, initiate a return or exchange once you receive the product.

  • Z.Outfits reserves the right to cancel an order in the event of:

    • Unavailability of stock

    • Payment issues or declined transactions

    • Pricing errors

8. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us immediately at z.outfitsofficial@gmail.com with photos or a video of the defect.

  • We will provide a replacement or refund depending on availability and your preference.

9. Contact Information

For any returns, exchanges, cancellations, or refund-related queries, our support team is available:

Summary

At Z.Outfits, customer satisfaction is our priority. Our Return & Exchange Policy ensures that you can shop with confidence, knowing that if the product doesn’t meet your expectations, we have a clear and transparent process to resolve the issue efficiently.