Shipping Policy – Z.Outfits

At Z.Outfits, we are committed to ensuring your shopping experience is seamless, convenient, and reliable. The following shipping policy outlines everything you need to know about how we handle, process, and deliver your orders.

1. Order Processing

• All orders are processed within 1–3 business days from the time of confirmation.

• During processing, our team carefully picks, inspects, and packages your items to ensure they reach you in perfect condition.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Customers will receive a confirmation email once the order is successfully placed and another email when it is shipped.

2. Shipping Locations

• Currently, we ship exclusively within Pakistan.

• We are continuously expanding our services to other regions, and any updates will be communicated via our website and email notifications.

3. Delivery Time

• Standard delivery typically takes 5–10 business days, depending on your location and courier availability.

• While we make every effort to ensure timely delivery, please note that delivery times may vary during peak seasons, national holidays, or due to unforeseen circumstances such as natural disasters or courier delays.

• Orders are not dispatched on weekends or public holidays, which may affect delivery time.

4. Shipping Charges

• Free shipping is available for orders above PKR 3000.

• For orders below this amount, a shipping fee will be automatically calculated at checkout based on your location and the selected delivery method.

• Any applicable shipping fees will be clearly displayed before you confirm your order.

5. Cash on Delivery (COD)

• We offer COD for all locations within Pakistan.

• Orders will only be delivered upon full payment in cash.

• A valid photo ID and signature may be required upon delivery for verification.

• In the case of failed delivery attempts, the courier may return the order to us, and further instructions will be provided via email or phone.

6. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email or SMS.

• You can use this tracking number to monitor your order’s journey in real time through the courier’s official tracking system.

• If you face any issues tracking your order, our customer support team is available to assist.

7. Courier Partners

• We work with trusted courier partners to ensure safe, reliable, and timely delivery.

• The choice of courier may vary depending on the delivery location and product type.

• Our team carefully selects couriers that have a proven track record of timely delivery and excellent customer service.

8. Failed Delivery Attempts

• If no one is available at the delivery address during business hours, the courier will make one or two re-attempts to deliver your order.

• After repeated failed attempts, the order may be returned to our warehouse.

• Customers will be contacted via phone or email to arrange for re-delivery or pickup.

• Important: Ensure your delivery address is complete, accurate, and accessible to avoid delays.

9. Special Instructions

• Customers can provide special delivery instructions during checkout, such as leaving the package with a neighbor or at a secure location.

• While we will try our best to follow these instructions, Z.Outfits is not responsible for delays or issues caused by third-party courier services when instructions are provided.

10. Shipping Delays

• While we strive to deliver on time, certain circumstances may cause delays, including:

  • High demand during sale periods or holidays

  • Adverse weather conditions

  • Natural disasters or emergencies

  • Courier service disruptions

• Customers will be notified of any significant delays as soon as possible.

11. Order Modifications

• If you need to update your shipping address or contact information, please contact us immediately at z.outfitsofficial@gmail.com.

• Once the order has been dispatched, changes cannot be guaranteed, and additional shipping fees may apply if a re-route is required.

12. Lost or Damaged Shipments

• Z.Outfits ensures that every package is securely packaged to prevent damage during transit.

• In the rare event of a lost or damaged package, please contact us within 48 hours of delivery.

• We will work with our courier partners to resolve the issue promptly and provide a replacement or refund according to our policies.

13. Contact Us

• Our customer support team is available 7 days a week to assist with any shipping-related inquiries.

• Email: z.outfitsofficial@gmail.com

• Please include your order number and details when contacting us for faster assistance.

Summary

At Z.Outfits, your satisfaction is our priority. We take every step to ensure your order reaches you safely, on time, and in excellent condition. Please review this shipping policy carefully to understand how we handle orders, deliveries, and related matters.